FAQ

We offer a 30-day return policy for most items. Products must be unworn, unused, and in their original condition with tags attached. Custom-designed or personalized items are non-returnable. For more details, please visit our Return Policy page.

Yes, we offer international shipping to many countries. Delivery times may vary depending on your location, and additional duties or taxes may apply. Please review our Shipping Policy for more information.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status through the carrier’s website.

Once an order is placed, we begin processing it immediately to ensure timely delivery. Unfortunately, we are unable to cancel or modify orders once they are confirmed. Please contact our customer service team as soon as possible if you need assistance.

We provide detailed sizing charts on each product page to help you select the correct size. If you need further assistance, our customer service team is happy to help with sizing advice based on your measurements.

Yes, many of our beauty and skincare products are vegan and cruelty-free. You can find specific details on each product's page. We’re committed to offering products that align with our values of quality and ethical responsibility.

Yes, we offer digital gift cards that can be used towards any purchase on our website. Gift cards are available in various denominations and are perfect for gifting to loved ones. You can purchase them directly from our website.

You can reach our customer service team by emailing frankycarmen@gmail.com or by calling 13143683064. We’re happy to assist you with any questions or concerns you may have about your order or our products.